Atos delivers Next-Generation Employee Experience for EY
Paris (France) July 22, 2021
Atos these days announces that it will offer a Upcoming-Era World Staff Working experience to EY, 1 of the most significant world wide specialist providers corporations. The 7+ year agreement will see Atos personalize and improve the IT encounter for much more than 300,000 EY people by means of its Proactive Experience Heart, a group of devoted industry experts, supported by advanced tooling and processes, driving in direction of the highest levels of proactive, pre-emptive and automated personnel experience found in the sector to day. This new agreement reinforces Atos’ placement as a leading enabler in the new frontier of perform and employee knowledge.
The evolution to a ‘Next-Generation’ personnel expertise is a advancement region in the market, pushed by new frictionless work styles and the new technology of digitally-savvy personnel that count on the very same stage of digital versatility at perform anywhere they are.
Proactive Experience Middle
Atos’ Proactive Practical experience Centre is intended to intelligently help all staff desires by offering an built-in omni-channel practical experience with personalised and contextualised guidance. Personnel will be in a position to conveniently access self-aid and virtual guidance via automatic and self-finding out AI chatbots. Critically, help will be customized to employees’ individual needs and tastes, employing sentiment assessment to assure the most effective possible practical experience is obtained. As a consequence of this staff members will expertise less disruption to their Electronic providers, with most of the requests being fulfilled routinely and quickly.
A devoted staff of details scientists, sentiment and journey analysts, as well as authorities in several regions such as AI, expertise, organizational adjust administration, digital adoption, and personnel engagement, will function with each other in genuine-time to react to sentiment feedback and boost the worker working experience. Atos’ info analysts will observe and comprehend developments in excess of time to consistently enhance the general assistance experience, and to determine, handle and in the end reduce simply call quantity.
“Each working day, 300,000 EY folks are supporting businesses and governments to help fix their toughest challenges as portion of the EY intent to construct a superior doing work environment. We are targeted on giving EY folks with impressive resources, like these from Atos to enable them in providing fantastic providers to clients,” said Steve Krouskos, EY World wide Taking care of Spouse – Company Enablement. “We are hunting ahead to deploying this agile and responsive answer, applying transformational initiatives and new-generation systems, so we can generate improved client and persons ordeals.”
“We are psyched about supporting EY to make the change to a remarkably personalized, proactive and automated ‘care’ model, which places EY persons at the center, demonstrating once once more our leadership posture in the new frontier of perform and engaged staff expertise.” explained Elie Girard, CEO at Atos.
Leveraging its recognized know-how in Digital Place of work Companies[1], and as part of its Engaged Personnel Encounter[2] initiative, Atos will deliver a Upcoming-Technology world-wide Service for EY persons across additional than 150 countries. This will give an any where, anytime treatment encounter from any unit, to offer a more economical service to staff although enabling greater productiveness.
Download the push launch in PDF
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More information and facts about Engaged Employee Practical experience:
To uncover out much more about Engaged Personnel Knowledge, listen to Elie Girard in Atos’ Engaged Personnel Encounter event below.
To locate out a lot more about Atos’ eyesight for the upcoming of get the job done, read through the ‘Electronic Vision for Engaged Staff Experience (EX)’
About Atos
Atos is a worldwide leader in digital transformation with 105,000 staff members and annual earnings of in excess of € 11 billion. European range 1 in cybersecurity, cloud and significant-overall performance computing, the Team presents personalized end-to-close answers for all industries in 71 nations. A pioneer in decarbonization services and merchandise, Atos is committed to a safe and decarbonized electronic for its purchasers. Atos operates below the models Atos and Atos|Syntel. Atos is a SE (Societas Europaea), mentioned on the CAC40 Paris inventory index.
The goal of Atos is to assist design the future of the facts space. Its experience and expert services guidance the progress of knowledge, training and analysis in a multicultural solution and lead to the advancement of scientific and technological excellence. Across the planet, the Group permits its buyers and staff members, and associates of societies at huge to dwell, perform and build sustainably, in a risk-free and safe information and facts area. www.atos.internet
Press get hold of:
Laura Fau | [email protected] | +33 6 73 64 04 18 | @laurajanefau
[1] Atos is regarded as a leader in Digital Office Expert services by foremost analysts : Everest Group, Gartner, IDC, ISG and NelsonHall.
[2] Engaged Staff Practical experience encompasses the most up-to-date tools and systems, consulting abilities, and new and existing partnerships with major authorities in the industry, all underpinned by distinct decarbonization targets. It is the most in depth intersectional set of expert services on the market place these days and the only 1 which brings together equally standard Digital Workplace solutions with Employee Expertise providers.
