Moscow and Paris, September two 2020
Atos, a global chief in digital transformation, has correctly introduced a global help project for its new client PERI, one of the world’s premier manufacturers and suppliers of formwork and scaffolding programs, to provide help for additional than seven,000 PERI staff throughout fifty six nations.
Considering that the start of this contract, which started in November 2019, the corporation has correctly implemented 3 introductory phases, which now provide a centralized consumer help desk to help additional than seven,000 PERI staff throughout the world. Atos not only enhanced the quality of service and increased consumer fulfillment, but also minimized service prices.
“In different locations of PERI’s presence, the IT help service was fragmented – somewhere the do the job was carried out with neighborhood contractors, somewhere the complications have been solved by the firm’s personal methods. Synergy with Atos authorized us to unify the service supply procedure, establish a typical concept for monitoring success and identify vital general performance indicators, which simplified both equally the procedure of getting in contact with help and its command by the administration,” said Pavel Puzanov, IT Manager of Jap and Northern Europe, PERI GmbH.
In the recent stage, Atos absolutely gives to start with line help, which consists of each and every working day help issues these types of as incident administration, information and facts requests, obtain administration in addition to help of small business purposes. Atos is now starting up the following phase which will provide second line help for PERI buyers. New instructions of digital transformation of the client are staying developed and mentioned.
“Having entered the operational phase of the project at the time of the global pandemic disaster, when staff are switching to a distant manner of do the job, and consumer requests are getting a different character because of to variations in the corporation, we continue to managed to well timed reply to the prevailing problems and be adaptable in supplying solutions for the duration of the COVID-19 time period, while observing all the terms of the SLA,” said Sergey Klyuev, Head of Infrastructure and IT Expert services of Atos in Russia.
The PERI international buyers help project has turn out to be one of the premier Atos jobs in Russia in terms of its geography. Offering service in Russian, English and German, Atos managed to fulfill the substantial calls for of the client for the stage of language competencies of the workforce.
“Thanks to cooperation with PERI, our professionals have been capable to when again demonstrate the know-how of Atos in Russia on the international marketplace, supplying quality service to additional than seven,000 buyers around the world. We are open to more jobs with PERI and are completely ready to provide adaptable help to the client in the changing marketplace problems,” said Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a global chief in digital transformation with one hundred ten,000 staff in seventy three nations and annual revenue of € twelve billion. European number one in Cloud, Cybersecurity and High-Functionality Computing, the Team gives stop-to-stop Orchestrated Hybrid Cloud, Huge Facts, Organization Programs and Digital Workplace alternatives. In the Uk & Ireland Atos delivers small business know-how alternatives for some of the country’s premier general public and non-public sector organisations The Team is the Globally Info Technologies Associate for the Olympic & Paralympic Game titles and operates below the manufacturers Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris inventory index.
The goal of Atos is to support structure the foreseeable future of the information and facts place. Its know-how and solutions help the development of information, schooling and research in a multicultural approach and add to the development of scientific and technological excellence. Throughout the world, the Team permits its prospects and staff, and users of societies at large to dwell, do the job and establish sustainably, in a safe and sound and safe information and facts place.
Global: Laura Fau | [email protected] | +33 6 seventy three 64 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93