SSE Energy CIO Outlines Importance of Connectivity During Lock Down
The previous TalkTalk Technology Director explained that retaining the high quality and ability of their cellphone lines had been a precedence for the essential energy retailer, which was lately bought by Ovo Energy. Telephone lines had been deemed critical by Clayson since susceptible or isolated users of the public, and individuals without an net link, would require a reputable line on which to accessibility enable should really they require it.
By focusing on producing their mobile app, more consumers had been able to troubleshoot and self-provide without owning to try out and contact a simply call centre.
SSE Energy Providers CIO Officer Philip Clayson at our #virtualCIOsymposium: “We had a strong business enterprise continuity prepare, which we had tested, which stood up seriously well in the encounter of the pandemic”
— cbronline (@cbronline) April 23, 2020
Talking at NS Media Group’s Virtual CIO Symposium – a gathering of senior business enterprise and technological innovation executives by CBR and NS Tech – Clayson spoke about their new app and its achievements across the various app retailers in discussion with Computer system business enterprise Review Editor Ed Targett.
”Workers have carried out an definitely wonderful position in the very last few of weeks by opening up journeys that had been in the roadmap and pushing forward functionalities to be developed, and clearing the advancement backlogs,” Clayson explained.
“The quantity of downloads of the app from the various app retailers have been big, the rankings on the app retailers have absent by way of the roof. We have been tremendous pleased with the final result there, and clearly just about every person who takes advantage of the app is just one a lot less person who is attempting to get by way of by cellphone, which frees up the ability for individuals who can only seriously use the cellphone.”
You can see the complete video interview with SSE Energy Providers CIO Philip Clayson at the Virtual CIO Symposium portal.
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